PRIVACY POLICY

Welcome to Da Candy Lab! Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or make a purchase from our website.

1. Information We Collect

We may collect the following types of personal information from you:

a) Information You Provide Directly:

  • Full name

  • Email address

  • Phone number

  • Delivery address

  • Payment information (processed securely through third-party processors)

  • Messages or inquiries submitted through our contact forms, social media, or email

b) Information Collected Automatically:

When you visit our website, we may automatically collect:

  • IP address

  • Browser type and version

  • Device type

  • Pages visited and time spent on the site

  • Referral URL and other browsing data via cookies or similar technologies

2. How We Use Your Information

We use your personal information for purposes such as:

  • Processing and fulfilling your orders

  • Providing customer service and responding to inquiries

  • Sending order updates, promotions, and other communications

  • Improving our website, services, and customer experience

  • Preventing fraud and ensuring the security of our website

3. Sharing Your Information

We do not sell or rent your personal data to third parties. However, we may share information with:

  • Service Providers: (e.g., payment processors, delivery services, website hosting, and analytics platforms) strictly for the purpose of operating our business

  • Legal Authorities: if required by law or to protect our rights, property, or safety

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enable site functionality (e.g., remembering your cart)

  • Analyze traffic and user behavior

  • Improve performance and customize your experience

You can disable cookies in your browser settings, but this may limit certain functionalities of the website.

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, loss, misuse, or alteration. Payment data is encrypted and processed securely through trusted third-party platforms.

6. Your Rights and Choices

Depending on your location, you may have the right to:

  • Access, update, or delete your personal information

  • Opt out of promotional emails (unsubscribe link provided in emails)

  • Request a copy of the data we hold about you

To exercise any of these rights, please contact us.

7. Third-Party Links

Our website may include links to third-party sites (e.g., Instagram, delivery platforms). We are not responsible for the privacy practices or content of these websites.

8. Children’s Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect data from minors. If we learn that we have collected personal data from a child without parental consent, we will take steps to delete that information promptly.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date." Your continued use of the website after changes have been posted indicates your acceptance of the revised policy.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, feel free to reach out:

Da Candy Lab